Frequently Asked Questions (FAQ)
 
Plug In MosFree Frequently Asked Questions (FAQ)

1. When should I switch on my Plug In MOSFREE?

2. How long do I operate the device each day?

3. Will it harm humans or pets?

4. Where do you recommend me to place the device?

5. When I am watching television, can I place the device next to me?

6. How high off the ground do you need to install it?

7. Can I use Plug In MOSFREE outdoors?

8. Is the Plug In MOSFREE noisy?

9. Does Plug In MOSFREE attract other insects?

10. Can I use the device in the children's bedroom with them around?

11. Can I trap and eliminate all the mosquitoes in my area?

12. How much does it to use the device?

13. What do I do with the mosquitoes captured in the trap?

14. Does MosFree require any maintenance?

15. How long does MosFree and UV Lamps last?


Note - Plug-In MosFree comes with a 1 year warranty against manufacturing defect. The UV lamp is not covered in the warranty. The warranty does not include misuse, mishandling, accidental damage or damage due to water or power surge.

1. When should I switch on my Plug In MOSFREE?

It is advisable to switch on the device for a few hours prior to you occupying a room. This is because the device mimics the natural attractant (heat and CO2) that humans release and attracts the mosquitoes into it. The device is still working to attract mosquitoes if there are humans present in a room. However, it may not be at its optimum efficiency as human presence is a much stronger attractant compared to the device.

2. How long do I operate the device each day?

The device should be used at least for a few hours to trap the mosquitoes. You can keep the device on for 24 hours if you wish or you may switch it off after 3-6 hours.

3. Will it harm humans or pets?

No. It is completely safe for humans, animals and friendly to the environment. The TiO2 coating within the unit is proven to be completely safe for humans and animals. It is CE approved and exported to many countries around the world.

4. Where do you recommend me to place the device?

You should place the device where mosquitoes like to gather, shoe racks, near plants, underneath tables and poorly lit areas.

5. When I am watching television, can I place the device next to me?

Yes, but the device may be less effective as humans are better attractant than the device. You should leave the device on for a few hours before you watch your television.

6. How high off the ground do you need to install it?

The device can be placed, fixed, or hung, on any external object, wall, verandah post, or ceiling in the area to be protected. The device is more efficient about 1 meter off the ground. Do not place it on ground, it will be less efficient.

7. Can I use Plug In MOSFREE outdoors?

Yes, the device can be used outdoors as long as it is always protected from direct sun or rain / moisture. Rain water may damage the fan motor.

8. Is the Plug In MOSFREE noisy?

The only sound is the in-built fan, which is equivalent to a computer fan.

9. Does Plug In MOSFREE attract other insects?

It has been specifically designed to attract and control mosquitoes and other flying insects.

10. Can I use the device in the children's bedroom with them around?

Yes, as the device releases just a small amount of CO2 than the parents exhale. However, it is recommended that it be used a few hours before bed time to trap the mosquitoes before the children enter the room. You may wish to switch it off when the children are sleeping in the room.

11. Can I trap and eliminate all the mosquitoes in my area?

You cannot basically eliminate all the mosquitoes as they fly in from other areas. However, you can reduce them in your house.

12. How much does it to use the device?

If you use it for about 6 hours a day, it will cost about RM 2 a month.

13. What do I do with the mosquitoes captured in the trap?

The mosquitoes captured will dehydrate and die within a few hours. Before switching off, cover the Mosfree device with plastic bag. Some mosquito may still be alive and they may try to escape when the fan is switched off.

14. Does MosFree require any maintenance?

MosFree requires very little maintenance. Periodic cleaning of the suction fan, funnel and netting container. The UV lamp needs to be changed once it blows out.

15. How long does MosFree and UV Lamps last?

MosFree should last for a few years if kept away from direct sunlight and rain. The UV Lamps last approximately 2,000 operating hours. You can also purchase additional UV lamps at www.mosfree.com.my.


Note - Plug-In MosFree comes with a 1 year warranty against manufacturing defect. The UV lamp is not covered in the warranty. The warranty does not include misuse, mishandling, accidental damage or damage due to water or power surge.